FAQ

Creating an account is quick. Click "Sign Up," provide your name, email, date of birth, and preferred currency, then confirm your email. You’ll need to set a secure password and agree to the terms. The minimum deposit to fund an account and participate in promotions is typically $15. After registration, complete the verification steps when requested to avoid withdrawal delays. If you run into issues, use live chat for fast help.

Pinnacle supports a wide range of payment methods, including credit cards (Visa, MasterCard), e-wallets (Skrill, Neteller, ecoPayz), bank transfer, prepaid options (PaySafeCard, Neosurf), and crypto (Bitcoin, Litecoin, Tether/USDT). Regional options like Interac, InstaDebit, MuchBetter, and OXXO are also available in supported markets. You can use USD, EUR, GBP, CAD, BRL, COP, or NZD depending on your location. Processing times and limits vary by method; crypto is usually fastest, while bank transfers can take a few business days. Check the cashier for specific limits and fees.

Pinnacle generally does not issue traditional no-deposit bonus codes. Most promotions are automatic or opt-in and tied to deposits or participation in prize drops and tournaments. Examples include Drops & Wins and Treasure Island Madness, which are activated automatically for eligible players and require a minimum funded balance (often $15) to participate. Always check promotion terms to see if an opt-in is needed and what the eligibility rules are.

Pinnacle runs a mix of promotions rather than a single large welcome package. Current welcome options include "20 Free Spins on Book of Dead" (typically requiring a qualifying deposit with a wagering multiplier) and a "$25 Casino Chip" for players who deposit $50 and meet specified play conditions. Ongoing casino promotions include Drops & Wins, Treasure Island Madness, and provider-specific events like OnlyPlay promotions. Offers and rules change regularly, so always read the promotion terms before participating.

Wagering requirements tell you how many times you must bet bonus funds or winnings before you can withdraw them. For example, a free spins offer that lists a 35× multiplier usually means winnings from those spins must be wagered 35 times. A $25 casino chip might carry a 40× playthrough or be tied to placing a set number of bets. Pinnacle also uses a "non-sticky" bonus model where your deposited cash is used first; only after your cash is spent do bonus conditions apply. Some deposits or promotions may require a 3× rollover, so always check the exact terms for each offer.

Deposits are processed through the cashier; common methods include cards, e-wallets, bank transfer, and crypto. The minimum deposit for most promotions is $15. Withdrawal speed depends on the method: e-wallets and crypto are usually fastest, cards and bank transfers take longer. Maximum withdrawal limits vary by method — for example, crypto limits may be high (e.g., €50,000), while Visa and MasterCard have lower caps (e.g., €8,000). Some methods, such as bank wire, may have no predetermined maximum. Fees and processing times differ by payment type, so review the cashier page for details.

Yes. Pinnacle’s site is optimized for mobile browsers on iOS and Android, and many games are fully playable on smaller screens. You don’t need to download anything to play most slots and table games; simply log in through your mobile browser. Performance and game availability can vary by provider and device, so if a game doesn’t load, try updating your browser, enabling cookies, or switching to a different connection.

Pinnacle offers hundreds of casino games from major and boutique studios, including Pragmatic Play, Play'n GO, Relax Gaming, Booming Games, Hacksaw Gaming, Evoplay, and many others. You’ll find slots, video poker, table games, and occasional live casino options depending on your jurisdiction. For a deeper look at Pinnacle’s full offering and a detailed review, see our Pinnacle review. Game availability changes by licensing region and provider agreements, so check the games lobby for the most current lineup.

Pinnacle is licensed in established jurisdictions, such as Malta and Curaçao, and operates under regulatory oversight. The site uses industry-standard security measures, including SSL/TLS encryption, to protect financial and personal data. Games come from audited providers and use certified RNGs where required, ensuring fairness. Pinnacle also publishes terms and policies that outline security, privacy, and responsible gaming practices. Always confirm your local legality before playing.

When requested, you’ll be asked to submit a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement dated within three months), and sometimes proof of payment (photo or screenshot of your card or e-wallet). Verification speeds vary, but typical processing takes 24–72 hours; complex cases may take longer. Complete your verification promptly to avoid withdrawal holds and to increase your daily limits.

First, try basic troubleshooting: clear your browser cache, disable ad blockers, update your browser or app, and switch networks if needed. If a game freezes, try a browser refresh or relaunch the game. For persistent problems, take screenshots and contact live chat or email customerservice@pinnacle.com with device details, browser version, and the screenshots. Support will guide you and escalate issues to technical teams if necessary.

Pinnacle offers tools to help you gamble within your limits: deposit limits, session time reminders, self-exclusion, and cool-off periods. The platform also provides responsible gambling information and links to support organizations. If you feel your play is getting out of control, set limits immediately or contact support for assistance with self-exclusion or account cooling options.