About Us

Pinnacle began in 1998 with a simple idea: build a wagering platform that treats skilled players fairly and offers transparent odds. What started as a sportsbook evolved into a full casino destination driven by a focus on value, competitive pricing, and a player-first approach. From day one, the goal has been to give players a straightforward, no-nonsense place to play — whether you’re spinning slots, testing strategy at the tables, or trying your luck on live dealer games.

Our mission: fairness, safety, and better gaming

At Pinnacle, our mission is to deliver a fair, secure, and enjoyable gaming experience for everyone. We stand behind three core commitments: fair play, exceptional customer service, and strong responsible-gaming safeguards. We don’t promise guaranteed wins, and we’re upfront about how bonuses and promotions work so players can make informed choices. Our aim is to be the place players trust for long-term fun and value.

Games you’ll want to play — variety, quality, and exclusive features

Pinnacle offers a broad library of games to suit every style of player. You’ll find hundreds of slots, classic and modern table games, video poker, and live dealer tables that bring the casino floor to your screen. Popular and new slot titles sit alongside progressive jackpots and instant-win games, so you can chase big moments or enjoy relaxed sessions.

We work with a wide range of reputable software partners to ensure top-quality gameplay and frequent new releases. Notable studio partners include Play’n GO, Pragmatic Play, Relax Gaming, Evoplay, Booming Games, Hacksaw Gaming, and Spinomenal, among others. These partnerships give us access to engaging bonus mechanics, clear RTP information, and polished visuals across desktop and mobile.

Secure banking and flexible payment options

We support a variety of payment methods to make deposits and withdrawals easy for players around the world. Options include traditional cards and bank transfers, e-wallets, vouchers, and cryptocurrencies. You can fund your account using Visa and MasterCard, bank transfer, Neteller, Skrill, ecoPayz, AstroPay Card, Neosurf, Interac, and crypto options like Bitcoin, Litecoin, and Tether/USDT.

Accounts can hold multiple currencies, including USD, CAD, EUR, GBP, BRL, NZD, and COP. Our payment processing is designed for speed and transparency; withdrawal speeds depend on the method chosen, and limits vary. If you want full details for a specific method, our customer support team is ready to help.

Responsible bonus information and promotions

Pinnacle offers a mix of promotions tailored to active players rather than large, sticky welcome packages. Current featured offers include "20 Free Spins on Book of Dead" and a "$25 Casino Chip" promotion, each with clear wagering terms. Generally, bonuses follow a non-sticky model where deposited cash is used first, and bonus funds come into play only after cash balances are exhausted. Some promotions require rollovers; a common deposit rollover is 3x, and specific offers may carry different multipliers and conditions. The minimum deposit to participate is typically $15.

We encourage players to read full terms before opting into a promotion. For an in-depth look at our offers and how they work, check our promotions section.

Security and regulatory standards you can count on

Protecting player data and funds is a top priority. Pinnacle uses industry-standard encryption and secure transaction processing to keep sensitive information safe. We operate under regulated jurisdictions, including licenses in Malta and Curaçao, and maintain strict compliance and auditing procedures to ensure fairness and transparency.

Our games are regularly tested for integrity, RTP, and randomness, and we publish clear information on wagering requirements and bonus conditions so players aren’t surprised when they cash out.

Responsible gaming: tools and support

We take responsible gaming seriously and provide multiple tools to help players stay in control. Options include deposit limits, session reminders, time-outs, and self-exclusion. If gambling becomes a problem, our team can provide resources and support information to trusted organizations.

Customer service can also guide you through setting limits or pausing play. We believe responsible play is part of a great gaming experience, and we make those tools easy to find and use.

Meet the people behind the platform

The Pinnacle team is a mix of seasoned gaming professionals, security engineers, compliance specialists, and customer support experts. Our developers and product managers work closely with content partners to bring polished games and smooth mobile performance. Customer support staff are available through an extensive FAQ, live chat, and email at customerservice@pinnacle.com to resolve questions quickly and respectfully.

We pride ourselves on transparency, and the team’s shared passion for fair play and excellent service shapes everything we build.

Recognition and industry standing

Pinnacle is widely respected for its transparent approach, competitive pricing, and strong esports and betting coverage. Over the years, industry peers and players have recognized the brand for reliability, high betting limits, and a focus on value. We continue to push for quality products, strong security, and straightforward player policies.

Join the community — play with confidence

Whether you’re new to online casinos or an experienced player, Pinnacle invites you to explore our games, promotions, and secure banking options. Sign up to try slots, table games, and live dealers, set sensible limits, and take advantage of our support resources when you need them. We’re committed to delivering fair play, clear terms, and a safe environment where players can enjoy the thrill of the game responsibly.