Support

Pinnacle’s support team is available around the clock to help with account questions, payments, gameplay, and technical issues. You’ll find live chat for instant help, email for detailed requests, and phone support in some regions for direct assistance. Support staff are trained to resolve most issues quickly while protecting your account and personal data.

Get answers fast with live chat and phone support

Live chat is the quickest way to reach an agent and is typically answered within a few minutes during all hours. Phone support is offered where available and usually connects you to a representative promptly; have your account details ready to speed up verification. Both options are ideal for urgent matters like failed deposits, withdrawal checks, or troubleshooting game connections.

Email support for detailed requests and documents

For in-depth issues or when you need to send documents, email customerservice@pinnacle.com is the preferred route. Expect a reply within 24 hours in most cases, often sooner, and include screenshots or transaction IDs to help the team investigate faster. Email is also useful for questions about account verification, bonus terms, or dispute follow-ups.

Find quick fixes in the FAQ and Help Center

Pinnacle’s FAQ section covers the most common topics, including account setup, deposits and withdrawals, bonus rules, verification, and responsible gambling tools. The Help Center is a great first stop if you want an immediate answer without waiting — it often provides step-by-step guidance for routine issues. Using the FAQ can save you time and gets you back to playing or betting sooner.

Knowledgeable support that respects your time and privacy

Agents know Pinnacle’s games, payment options, and promo rules, and they work to resolve most queries in a single contact. Whether it’s a question about a Visa deposit, a crypto withdrawal, or how a promotion works, you’ll get clear, practical guidance without promises of guaranteed wins. All communications follow strict privacy and security standards to protect your information.

Extra help and responsible-play tools

If you need limits or breaks, the support team can guide you through deposit limits, time-outs, and self-exclusion options to help you manage play responsibly. For routine transactions, Pinnacle supports a wide range of payment methods and currencies, so agents can advise on the fastest withdrawal option for your region. If you’d like a full look at Pinnacle’s games, payments, and promotions, read our Pinnacle review for more details and tips on getting the most from your account.

Reach out anytime — the support team is here to help, answer questions, and keep your experience secure and enjoyable.